We respect your privacy at CoachPodium and are committed to protecting it through our compliance with this privacy policy.
This privacy policy describes the types of information we may collect from you. It includes details on how your personal information is collected, used, and shared when you visit or sign up for a free product or make a purchase from www.coachpodium.com (the “website.”)
Who we are
CoachPodium is the product of Digital Thrive Labs Inc. It is situated in Adelphi, United States. Our website address is www.coachpodium.com
General Information
We collect our customer information for the purpose of processing orders, maintaining customer accounts, maintaining customer support via email, and maintaining customer relationships via email. We also use it to provide email updates about our products and services.
A customer may unsubscribe to all forms of communication or request their account to be removed at any time by sending an email with their request to [email protected].
What information do we collect?
When you visit our website, we automatically collect non-personally-identifying information and personally identifiable information about your device, including information about your web browser, IP address, and time zone.
Additionally, as you browse our website, we also collect information about the individual web pages and products that you view, what websites or search terms referred you to our site and information about how you interact on our site.
Purchase
When you purchase from us, we ask you to provide information such as your name, email address, and account information. We use that information for purposes such as:
- Sending you information about your purchase and access to your account.
- Responding to your support requests, including refunds and complaints.
- Setting up your account for our store.
- Sending you marketing messages.
- On creating an account, we store your name, address, and email that will be used to populate the checkout for any future orders.
We store your information for as long as we need them. We don’t store credit card details in any form or any database (internal or external) that is accessible to us.
Browser Cookies
We use cookies to understand and save your preferences for your future visits to our website. Cookies are small files that a website sends to your computer’s hard drive through your web browser (only if you allow it.) This enables the website to recognize your browser and capture and remember certain information for a personalized experience.
You can accept or decline the cookies from your web browser’s settings. In case you choose to disable the cookies for our website, some parts of the website may not function properly.
Contact forms
All the information submitted through the contact form on our website is sent to our support desk HelpScout. You can find more about HelpScout’s privacy policy here.
We may also collect information submitted through contact forms that include but are not limited to your first and last name, email address. We may share this information with our email marketing services, SendinBlue. You can find the privacy policy of SendinBlue here.
Support
To provide assistance and support for our products, we might ask you for your license key, name, email address, copy of your website, or login details. Since this is your website, you are solely responsible for its data. So, we strongly encourage you to share a staging site and remove any personal information from the database before sharing it with us.
Information submitted through support forms on our website is managed through HelpScout. You can find more about HelpScout’s privacy policy here.
That being said, here are some of the important points about what happens with the website duplicates and data that is shared with our support desk:
- When a setting check or debug is needed, we ask for access to your website or even a full copy of the website.
- We use that website access/duplicates strictly for debugging.
- We do not share the data with anyone outside of our company.
- We cannot be held responsible for any loss of private information from your databases and your website if that should occur. We recommend that you should only share staging websites and have a fully working backup of whichever website you share with us.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of www.coachpodium.com, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy. Privacy Shield participant.
Google Fonts (Google Inc.)
Google Fonts is a typeface visualization service provided by Google Inc. that allows www.coachpodium.com to incorporate content of this kind on its pages.
Personal Data collected: Usage Data and various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy. Privacy Shield participant.
Gravatar (Automattic Inc.)
Gravatar is an image visualization service provided by Automattic Inc. that allows coachpodium.com to incorporate content of this kind on its pages.
Please note that if Gravatar images are used for comment forms, the commenter’s email address or parts of it may be sent to Gravatar – even if the commenter has not signed up for that service.
Personal Data collected: email address and Usage Data.
Place of processing: United States – Privacy Policy.
YouTube video widget (Google Inc.)
YouTube is a video content visualization service provided by Google Inc. that allows coachpodium.com to incorporate content of this kind on its pages.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy. Privacy Shield participant.
Handling payments
Payment processing services enable coachpodium.com to process payments by credit card, bank transfer or other means. To ensure greater security, www.coachpodium.com shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.
Stripe
Stripe is a payment service provided by Stripe, Inc.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
PayPal (PayPal Inc.)
PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: See the PayPal privacy policy – Privacy Policy.
Remarketing and behavioral targeting
This type of service allows www.coachpodium.com and its partners to inform, optimize and serve advertising based on past use of coachpodium.com by the User.
This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.
In addition to any opt-out offered by any of the services below, the User may opt out of a third-party service’s use of cookies by visiting the Network Advertising Initiative opt-out page.
AdWords Remarketing (Google Inc.)
AdWords Remarketing is a remarketing and behavioral targeting service provided by Google Inc. that connects the activity of coachpodium.com with the Adwords advertising network and the Doubleclick Cookie.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
Facebook Custom Audience (Facebook, Inc.)
Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of coachpodium.com with the Facebook advertising network.
Personal Data collected: Cookies and email address.
Place of processing: United States – Privacy Policy. Privacy Shield participant.
Facebook Remarketing (Facebook, Inc.)
Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of coachpodium.com with the Facebook advertising network.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy. Privacy Shield participant.
Reviews and Comments
When visitors leave comments or reviews on our website, we collect data and also the visitors’ IP address and browser user agent string to help in spam detection.
Who we share your data with
We don’t sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or providing your service, as long as those parties agree to keep your information confidential.
However, we may release your information when we believe that it is appropriate to comply with the law, enforce our website policies, and/or protect our/others’ rights, property, and/or safety. Also, non-personally identifiable information may be provided to other third parties for the purpose of marketing, advertising, and/or other uses.
How secure is your data
To protect your personal information, we take reasonable precautions and follow the best industry practices to ensure it is not inappropriately lost, accessed, misused, disclosed, altered, and/or destroyed.
What rights do you have over your data?
If you have an account on our website or have left comments/reviews, you can request to receive an exported file of the personal data we hold relating to you, including any other data you have provided us.
You can also request the removal of any personal data we hold relating to you. This does not include any data we are obliged to keep for legal, administrative, and/or security purposes.
For either of such requests, please email us at [email protected].
Children’s Online Privacy Protection Act Compliance
Our website is not intended for children under the age of 13 years. No one under age 13 may provide any personal information to or on our website. We do not knowingly collect any personal information from children under 13 years of age.
If you are under 13 years of age, do not use or provide any information on this website or on/through any of its features or register on the website, do not make any purchases through this website, do not use any of the interactive features of this website or provide any information about yourself to us including your name, email address, address, telephone number, or any screen name or user name you may use.
If we learn we have received or collected personal information from those under 13 years of age without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13 years of age, please get in touch with us at [email protected].
Third-party links
We may include or offer other third-party products or services on our website at our discretion occasionally. These third-party websites have separate and independent privacy policies. Therefore, we have no responsibility or liability for the activities or content of these linked websites.
Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these third-party websites.
Affiliate Disclosure
Some of the third-party links on our website might contain some affiliate links. We earn a referral fee when you buy services from those companies that we recommend on our website. We only recommend products that we believe will add value to our product and our customers. So, if you make a purchase after clicking an affiliate link, we will receive a commission from them.
Newsletter Emails
By using our site or becoming a member/customer of CoachPodium, you acknowledge and agree to be signed up for our newsletter. We may want to contact you from time to time in regards to our product announcements, software updates, and other special offers.
You may opt-out of such communications at any time by clicking on the “unsubscribe” link that can be found within the emails.
Terms and Conditions
You can find sections establishing the use, disclaimers, and limitations of liability governing the use of our website on our Terms and Conditions page.
Changes to our Privacy Policy
You acknowledge and agree that it is your sole responsibility to review this Privacy Policy periodically and be aware of any modifications to it. We reserve the right to make changes to our Privacy Policy from time to time in the future without the need to provide any prior notice.
Contact Us
The Company welcomes your questions or comments regarding the Privacy Policy:
Digital Thrive Labs Inc.
10905 Bornedale Drive
Adelphi, MD, 20783, US
Email Address: [email protected]
Legal information
This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).
This privacy policy relates solely to www.coachpodium.com, if not stated otherwise within this document.
Latest update: April 21, 2023